At Formenza, we are committed to delivering premium-quality men’s shirts with reliable service and complete transparency. Please review the following shipping and cancellation policy to understand how your orders are processed, shipped, and managed.
Order Processing
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All orders are processed within 24 hours after successful payment confirmation.
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Orders placed after 5:00 PM will be processed on the next working day.
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Orders are not processed or dispatched on Sundays or public holidays.
Estimated Delivery Timeline
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Standard delivery usually takes 5–7 business days, depending on your delivery location.
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Delivery to remote or less accessible areas may require additional time.
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Once your order is shipped, a tracking link will be shared via SMS or email for easy order tracking.
Shipping Charges
Prepaid Orders
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Shipping charges are calculated based on delivery location and parcel weight.
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Free shipping may be available during special offers or promotional campaigns.
Cash on Delivery (COD) Orders
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COD service is available for select pin codes only.
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A flat ₹90 COD charge is applicable per order.
Address Accuracy
Please ensure that your shipping address and contact details are accurate while placing the order.
Formenza will not be responsible for delays, failed deliveries, or returns caused due to incorrect or incomplete address information provided by the customer.
Order Cancellation Policy
Before Dispatch
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Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
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To request a cancellation, please contact us at:
📧 Email: customercare.formenza@gmail.com -
Once approved, refunds will be processed to the original payment method within 5–7 business days.
After Dispatch
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Orders cannot be cancelled once dispatched.
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Customers may refuse delivery; however, return shipping charges (approx. ₹120) will be deducted from the refund after the product is received back in its original condition.
Non-Cancellable Orders
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Orders placed during sales, promotions, or clearance events.
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Customized or made-to-order products once production has started.
Refund Timelines
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Prepaid Orders: Refunds are processed to the original payment method within 5–7 working days after approval.
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COD Orders: No refund is applicable, as no advance payment is collected.
Need Assistance?
Our support team is always happy to help with any questions related to orders, shipping, or cancellations.
📧 Email: customercare.formenza@gmail.com